Terrible experience with this location. I specifically selected Pope Davis because I was told that I could trust them to be careful and not damage painted and rims. I had my rims painted 3 weeks before taking my car to Pope Davis for new tires. We specifically told them that the rims were painted and confirmed that they had equipment to protect the rims. However, when I picked up my car, all 4 rims had varying degrees of damage - significant chips and scuffs in the paint. When we brought this to the attention of the employee checking us out, he did get the store manager, who then proceeded to argue with us, saying that the technician wrote a statement on the documentation that there was damage to the rim prior to us bringing it in, which was a complete lie. These rims were freshly painted and had absolutely zero damage prior to dropping the car off with Pope Davis. I truly believe the rims were damaged when they either took off the old tires, or put on the new tires, or a combination of both. And, in order to protect themselves, the documentation was then added to the paperwork after the damage occurred. This is the first issue I’ve ever had with a tire company and needless to say I am very upset. The store manager said that he was going to contact the store owner to discuss the damage, so we will see if they resolve this appropriately. For now, I am absolutely 100% disappointed with the service at this Pope Davis, and would recommend taking your car elsewhere.
In response to their reply… Let me add a few things. First of all, those chips and scratches were not present prior to me dropping the car off at Pope Davis. And I have pictures to show that. This is not standard road damage and it was not present prior to them taking possession of my car. The rims were freshly painted three weeks prior to this episode, and they were pristine. I did not have any rock or curb damage at all.
Secondly, as an additional comment on the quality of their work, within 24 hours of picking up my car my air pressure alarm went off. When I filled up my tires, none of them were the same pressure - varying from 28 to 40 psi. Also, the valve stem cover on one of the tires was not screwed down on all the way. This is just further commentary on how bad the service was that I received.
Andy Bowers
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April 20, 2024
I came here with my work truck. They were very professional, personable and straight to the point. After replacing my shocks and tires, my truck has never ridden so smoothly. It’s night and day. I also came to them close to COB on Friday and I was able to get everything taken care of by 2pm Saturday.
ca cullen
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April 08, 2024
3 weeks for an oil leak. Got the car back, still leaking, parts missing. 3 weeks later still leaking. Air intake still missing, screws, and bolts missing. Sent car to lexington location, cam back Stull leaking. They did order the intake. Told me there's a ticket in engine, and they didn't know if it came in with that. Throw $2600 out the window.
C Spann
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March 27, 2024
Fast, friendly, thorough, and reasonably priced for the service!! Yes, all of that without having to make an appointment!! 😀
Mallory Bundrick
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January 07, 2024
We have been taking our personal cars and company trucks here for a very long time. The service is wonderful and the people are so nice.
Our Address
1155 Lake Murray Blvd, Irmo, SC 29063, USA
Claim Listing: Pope-Davis Tire & Automotive
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Terrible experience with this location. I specifically selected Pope Davis because I was told that I could trust them to be careful and not damage painted and rims. I had my rims painted 3 weeks before taking my car to Pope Davis for new tires. We specifically told them that the rims were painted and confirmed that they had equipment to protect the rims. However, when I picked up my car, all 4 rims had varying degrees of damage - significant chips and scuffs in the paint. When we brought this to the attention of the employee checking us out, he did get the store manager, who then proceeded to argue with us, saying that the technician wrote a statement on the documentation that there was damage to the rim prior to us bringing it in, which was a complete lie. These rims were freshly painted and had absolutely zero damage prior to dropping the car off with Pope Davis. I truly believe the rims were damaged when they either took off the old tires, or put on the new tires, or a combination of both. And, in order to protect themselves, the documentation was then added to the paperwork after the damage occurred. This is the first issue I’ve ever had with a tire company and needless to say I am very upset. The store manager said that he was going to contact the store owner to discuss the damage, so we will see if they resolve this appropriately. For now, I am absolutely 100% disappointed with the service at this Pope Davis, and would recommend taking your car elsewhere. In response to their reply… Let me add a few things. First of all, those chips and scratches were not present prior to me dropping the car off at Pope Davis. And I have pictures to show that. This is not standard road damage and it was not present prior to them taking possession of my car. The rims were freshly painted three weeks prior to this episode, and they were pristine. I did not have any rock or curb damage at all. Secondly, as an additional comment on the quality of their work, within 24 hours of picking up my car my air pressure alarm went off. When I filled up my tires, none of them were the same pressure - varying from 28 to 40 psi. Also, the valve stem cover on one of the tires was not screwed down on all the way. This is just further commentary on how bad the service was that I received.
I came here with my work truck. They were very professional, personable and straight to the point. After replacing my shocks and tires, my truck has never ridden so smoothly. It’s night and day. I also came to them close to COB on Friday and I was able to get everything taken care of by 2pm Saturday.
3 weeks for an oil leak. Got the car back, still leaking, parts missing. 3 weeks later still leaking. Air intake still missing, screws, and bolts missing. Sent car to lexington location, cam back Stull leaking. They did order the intake. Told me there's a ticket in engine, and they didn't know if it came in with that. Throw $2600 out the window.
Fast, friendly, thorough, and reasonably priced for the service!! Yes, all of that without having to make an appointment!! 😀
We have been taking our personal cars and company trucks here for a very long time. The service is wonderful and the people are so nice.