I haven’t been to the dentist since I was a kid. my teeth have decayed at a fast rate due to seizure injuries, medication and depression. I was very nervous to step foot inside but the second I sat down in that chair, Dr. Patel listened to my story. I told him that I would like to have dentures and eventually implants. Saving my teeth felt long gone and he agreed. A few weeks later I was in with Dr. Lago doing full extractions on 28 teeth. They answered every question and made sure I was comfortable every visit. Dr. Lago did an amazing job at my surgery. He is very good at what he does. I have to have them adjusted every few weeks for a while during the healing process and I know I am good hands. Thankful to find a judge free dentistry. Also very thankful for Samantha’s funny personality and high spirits. During my first impressions she made me laugh so hard. Amazing team. Look forward to having them take care of me during this entire process. Before and after pictures to show their amazing work! I finally feel confident to smile again :)
Mrs Tina
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May 01, 2025
Poor customer service!!
I have been a patient for over three years and this was the first time that I have been extremely disappointed in the staff, mainly the manager!
A few days before my appointment, I received an email from Killian’s dentistry informing me that there was a conflict with their scheduling and as a result of the conflict they asked me to change my appointment time from 4pm to 3pm. I informed them that I would try; I was returning from my vacation out of town.
I shortened my stay and made it to my appointment 45 mins earlier than my appointment time. At 3pm, I saw another patient enter the office and as she was about to sit down in the waiting area, she was called to the back.
This frustrated me, as I had been waiting almost an hour, however, I waited until 3:15pm and still had not been called seen. When I stepped to the front desk to express my frustration, I was given no explanation, no reason for the delay, but most importantly, no apology! I asked to cancel my appointment thinking this would prompted the receptionist to offer an explanation or sincere apology, but instead I was asked, “Are you sure?” As if that was preferred since obviously there was an error on their part for the initial conflict.
I refrained from speaking because I didn’t want to express my frustration in front of the other patients so I asked for a comment card to leave with the Supervisor; I was given a small sticky note.
When I left the office I called back to ask that a manager call me so I could speak with her about my experience, however two days of waiting and no return call.
I called again to ask that the office manager contact me; it’s been two weeks and I have yet to hear back from anyone.
Utterly disappointed!
Vgy Martin
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March 15, 2025
When I tell you I could have kissed the ER nurse who recommended this place to me, I mean it!!! Best dental service and affordable hands down. Dr. Patel and his staff were phenomenal. I had a year old root canal that needed a crown. What my current dentist quoted was almost double of Killian Dentistry quoted me. When I saw the total amount for TWO crowns, I was like where do I need to sign? Well, needless to say, my current dentist has just been demoted to my "former" dentist.
Carroll Koon
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December 23, 2024
Excellent service. I needed a 3 tooth bridge replaced and they were able to remove and replace with new permanent bridge in one visit. Punctual and Dr. Patel has good chair side manners. Totally automated and modern office. I’m a new patient and to facilitate utilizing my insurance this year they even had an appointment available in December on this past Saturday morning.
Parker Repka
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November 12, 2024
I had to go in for an emergency visit and needed an extraction and periodontal care. Dr. Martin was amazing and explained all of my options. I have serious dental anxiety and both Dr. Martin and Rose helped ease my anxiety! I don't think I would have made it through my full appointment without Rose being such a genuine and calming person. She’s the best!
During a follow up I needed some additional treatment. Again Dr. Martin explained all my options and the hygienist Sara was great and very gentle! Everyone in the office makes me feel leas anxious and they are non-judgmental. I am a Killian dentistry patient for life!
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I haven’t been to the dentist since I was a kid. my teeth have decayed at a fast rate due to seizure injuries, medication and depression. I was very nervous to step foot inside but the second I sat down in that chair, Dr. Patel listened to my story. I told him that I would like to have dentures and eventually implants. Saving my teeth felt long gone and he agreed. A few weeks later I was in with Dr. Lago doing full extractions on 28 teeth. They answered every question and made sure I was comfortable every visit. Dr. Lago did an amazing job at my surgery. He is very good at what he does. I have to have them adjusted every few weeks for a while during the healing process and I know I am good hands. Thankful to find a judge free dentistry. Also very thankful for Samantha’s funny personality and high spirits. During my first impressions she made me laugh so hard. Amazing team. Look forward to having them take care of me during this entire process. Before and after pictures to show their amazing work! I finally feel confident to smile again :)
Poor customer service!! I have been a patient for over three years and this was the first time that I have been extremely disappointed in the staff, mainly the manager! A few days before my appointment, I received an email from Killian’s dentistry informing me that there was a conflict with their scheduling and as a result of the conflict they asked me to change my appointment time from 4pm to 3pm. I informed them that I would try; I was returning from my vacation out of town. I shortened my stay and made it to my appointment 45 mins earlier than my appointment time. At 3pm, I saw another patient enter the office and as she was about to sit down in the waiting area, she was called to the back. This frustrated me, as I had been waiting almost an hour, however, I waited until 3:15pm and still had not been called seen. When I stepped to the front desk to express my frustration, I was given no explanation, no reason for the delay, but most importantly, no apology! I asked to cancel my appointment thinking this would prompted the receptionist to offer an explanation or sincere apology, but instead I was asked, “Are you sure?” As if that was preferred since obviously there was an error on their part for the initial conflict. I refrained from speaking because I didn’t want to express my frustration in front of the other patients so I asked for a comment card to leave with the Supervisor; I was given a small sticky note. When I left the office I called back to ask that a manager call me so I could speak with her about my experience, however two days of waiting and no return call. I called again to ask that the office manager contact me; it’s been two weeks and I have yet to hear back from anyone. Utterly disappointed!
When I tell you I could have kissed the ER nurse who recommended this place to me, I mean it!!! Best dental service and affordable hands down. Dr. Patel and his staff were phenomenal. I had a year old root canal that needed a crown. What my current dentist quoted was almost double of Killian Dentistry quoted me. When I saw the total amount for TWO crowns, I was like where do I need to sign? Well, needless to say, my current dentist has just been demoted to my "former" dentist.
Excellent service. I needed a 3 tooth bridge replaced and they were able to remove and replace with new permanent bridge in one visit. Punctual and Dr. Patel has good chair side manners. Totally automated and modern office. I’m a new patient and to facilitate utilizing my insurance this year they even had an appointment available in December on this past Saturday morning.
I had to go in for an emergency visit and needed an extraction and periodontal care. Dr. Martin was amazing and explained all of my options. I have serious dental anxiety and both Dr. Martin and Rose helped ease my anxiety! I don't think I would have made it through my full appointment without Rose being such a genuine and calming person. She’s the best! During a follow up I needed some additional treatment. Again Dr. Martin explained all my options and the hygienist Sara was great and very gentle! Everyone in the office makes me feel leas anxious and they are non-judgmental. I am a Killian dentistry patient for life!