Everyone was amazing. The atmosphere was welcoming and relaxing. Every step of the way was great. My dad spoke highly about this office and wanted me to go there so I did. I'm glad I made an appointment, because it was a great experience. Will definitely recommend 10 out 10
Chao Cai
-
December 02, 2024
My family has been loyal customers of this clinic for many years. However, we have recently experienced a significant change in how they handle hygienist scheduling. In the past, the clinic honored preferences for the hygienist you scheduled with, but this is no longer the case.
We were not notified of a change in hygienist until arriving for appointment. While I completely understand that unexpected situations such as illness or emergencies can arise, I believe it’s reasonable to expect the clinic to notify customers in advance and confirm if the change is acceptable—especially for long-time customers.
When I voiced my concern, the scheduling staff mentioned this practice is common across the board. However, I don’t believe it’s a wise way to treat customers who value consistency and personalized care! A little proactive communication would go a long way in maintaining trust and customer satisfaction.
Michael Davis
-
January 15, 2025
Very professional and friendly! No need to be scared of a dentist if you come here. Compassionate staff. Have future appointments scheduled.
Bill Tudor
-
December 03, 2024
One of the worst dental office to date...After 30 yrs of working in all types of diverse communities, meeting the dental needs of the communities..I have never seen such poor customer service, First they change my appointment, not at my request but theirs. 30 days later than the original, to an unknown hygienist. The hygienist with 30 yrs exp...whom I requested and have seen for 3yrs is the best..I come to the practice for the one hygienist..not the Doctor..you never know who it that will be! Know it is the same with the hygienist..You never know who you will see..POOR..POOR..Customer service..POOR Corporation!
Marie Thomas
-
January 08, 2025
Great professional service. I was seen on-time and everyone was courteous and mindful of my comfort and schedule.
Our Address
9360 Two Notch Rd, Columbia, SC 29223, USA
Claim Listing: Family Dental Care of Spring Valley
Please Login or Register an Account to Claim Listing
Everyone was amazing. The atmosphere was welcoming and relaxing. Every step of the way was great. My dad spoke highly about this office and wanted me to go there so I did. I'm glad I made an appointment, because it was a great experience. Will definitely recommend 10 out 10
My family has been loyal customers of this clinic for many years. However, we have recently experienced a significant change in how they handle hygienist scheduling. In the past, the clinic honored preferences for the hygienist you scheduled with, but this is no longer the case. We were not notified of a change in hygienist until arriving for appointment. While I completely understand that unexpected situations such as illness or emergencies can arise, I believe it’s reasonable to expect the clinic to notify customers in advance and confirm if the change is acceptable—especially for long-time customers. When I voiced my concern, the scheduling staff mentioned this practice is common across the board. However, I don’t believe it’s a wise way to treat customers who value consistency and personalized care! A little proactive communication would go a long way in maintaining trust and customer satisfaction.
Very professional and friendly! No need to be scared of a dentist if you come here. Compassionate staff. Have future appointments scheduled.
One of the worst dental office to date...After 30 yrs of working in all types of diverse communities, meeting the dental needs of the communities..I have never seen such poor customer service, First they change my appointment, not at my request but theirs. 30 days later than the original, to an unknown hygienist. The hygienist with 30 yrs exp...whom I requested and have seen for 3yrs is the best..I come to the practice for the one hygienist..not the Doctor..you never know who it that will be! Know it is the same with the hygienist..You never know who you will see..POOR..POOR..Customer service..POOR Corporation!
Great professional service. I was seen on-time and everyone was courteous and mindful of my comfort and schedule.