I had a flat tire on a Saturday across the street from the AAA Car Care Center in Irmo. I drove across the street at approximately 1:45 PM. The customer service person was curt, unhelpful and generally just rude. I was told he could not help me because he had a parking lot full of cars and then he told me the tire was ruined even if he could help me and he couldn’t get a new one. I called roadside and they came to the location loaded my vehicle onto a tow truck at the front door of the store within 30 minutes.
I just found out the tire is not ruined and was able to be patched and taken care of in 30 minutes. When I called the Car Care Center to complain, I had to deal with the same person (Brian). He quite rude, argumentative and unprofessional. As a long time member of AAA I am truly surprised and disappointed at the lack of service and help. These centers are the face of AAA so a very unfortunate experience.
Jeff Beverly
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August 23, 2024
Excellent service from the team at AAA Irmo. We had a tire blowout on the interstate on the way home from vacation. We called AAA and a tow truck arrived quickly and transported our vehicle to the AAA shop. They were able to find a tire (large tire for a truck) and have it delivered and installed in less than 2 hours. Thank you AAA Irmo!
Chris Higgins
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August 19, 2024
Wow, every shop in town refused to work on my accords transmission. Thank god for Brian and Robert at AAA in Irmo. I was back on the road same day under $500. Thank you so much. I will be a member for life.
Pozzer 22
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August 19, 2024
Trustworthy comes to mind. They give you the facts. No up selling repairs you don't need. Work you can rely on. Robert is a Great representative of the company. Just good professional service!
Judd Deszeld-Lyons
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August 21, 2024
I recently called AAA and was greeted by Jay'la, who made my experience fantastic! She answered all my questions with clarity and helped me set up my membership effortlessly. Her friendly and professional demeanor made the whole process smooth and enjoyable. Highly recommend AAA, especially if you get to work with Jay'la!
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I had a flat tire on a Saturday across the street from the AAA Car Care Center in Irmo. I drove across the street at approximately 1:45 PM. The customer service person was curt, unhelpful and generally just rude. I was told he could not help me because he had a parking lot full of cars and then he told me the tire was ruined even if he could help me and he couldn’t get a new one. I called roadside and they came to the location loaded my vehicle onto a tow truck at the front door of the store within 30 minutes. I just found out the tire is not ruined and was able to be patched and taken care of in 30 minutes. When I called the Car Care Center to complain, I had to deal with the same person (Brian). He quite rude, argumentative and unprofessional. As a long time member of AAA I am truly surprised and disappointed at the lack of service and help. These centers are the face of AAA so a very unfortunate experience.
Excellent service from the team at AAA Irmo. We had a tire blowout on the interstate on the way home from vacation. We called AAA and a tow truck arrived quickly and transported our vehicle to the AAA shop. They were able to find a tire (large tire for a truck) and have it delivered and installed in less than 2 hours. Thank you AAA Irmo!
Wow, every shop in town refused to work on my accords transmission. Thank god for Brian and Robert at AAA in Irmo. I was back on the road same day under $500. Thank you so much. I will be a member for life.
Trustworthy comes to mind. They give you the facts. No up selling repairs you don't need. Work you can rely on. Robert is a Great representative of the company. Just good professional service!
I recently called AAA and was greeted by Jay'la, who made my experience fantastic! She answered all my questions with clarity and helped me set up my membership effortlessly. Her friendly and professional demeanor made the whole process smooth and enjoyable. Highly recommend AAA, especially if you get to work with Jay'la!